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PRIVACY POLICY

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Effective Date: 4/23/2025

At Duggy, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.duggygear.com and purchase products from our online store. Please read this policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

Privacy policy - the basics

1. Information We Collect

We collect personal and non-personal information to provide you with the best possible experience on our site and to fulfill orders efficiently.

a. Personal Information

When you interact with our site, we may collect the following information:

  • Full Name

  • Shipping and Billing Address

  • Email Address

  • Phone Number

  • Payment Information (processed securely via third-party payment gateways)

  • Account credentials (if you register)

b. Non-Personal Information

We also collect non-identifiable data through automated means:

  • Browser type and version

  • IP address

  • Operating system

  • Referring URLs

  • Site usage data (via cookies and analytics tools)

2. How We Use Your Information
We use the information we collect to:

  • Process and fulfill orders

  • Send transactional emails and order updates

  • Respond to customer inquiries and support requests

  • Personalize user experience

  • Improve our website, products, and customer service

  • Conduct marketing and promotional campaigns (only with consent)

  • Prevent fraudulent activity

3. Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share information with trusted service providers who help us operate our business, such as:

  • Payment processors (e.g., Stripe, PayPal)

  • Shipping and logistics partners

  • Marketing platforms (e.g., email marketing tools, analytics providers)

  • Customer support platforms

All third parties are contractually obligated to keep your information secure and use it only for the purposes specified.
4. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.
5. Cookies and Tracking Technologies
We use cookies and similar tracking tools to enhance your browsing experience. You can choose to disable cookies in your browser settings, though this may limit some functionalities of the site.
Types of cookies we use:

  • Essential cookies (site functionality)

  • Performance cookies (analytics and traffic monitoring)

  • Marketing cookies (personalized ads and promotions)

6. Your Rights and Choices
Depending on your location, you may have the following rights:

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Object to or restrict data processing

  • Opt out of marketing communications

  • Lodge a complaint with a data protection authority (if applicable)

To exercise any of these rights, contact us at clemcustomcreations@gmail.com.
7. Data Security
We implement a variety of security measures to maintain the safety of your personal information. This includes HTTPS encryption, secure server hosting, and restricted access to data.
8. Children’s Privacy
Our website and services are not intended for individuals under the age of 18. We do not knowingly collect information from children. If we learn that we have inadvertently collected data from a child under 18, we will delete it promptly.
9. Changes to This Policy
We may update this privacy policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of the website following the posting of changes constitutes your acceptance of those changes.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us at:
Duggy Gear Email: clemcustomcreations@gmail.com
Website: www.duggygear.com

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